By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.
The following words and expressions shall have the following meanings unless the context otherwise requires:
“Compliance Officer” Steven Taylor, Coles Distribution Limited, 3 Deepdale Lane, Sinfin, Derby DE24 3JY;
“cookies” A cookie is a small amount of data sent from the server, which is then stored on your computer’s hard disc drive;
“DPA” Data Protection Act 1998;
“personal data” All as defined in the DPA – the full text of these
definitions can be obtained by visiting “process, processing” www.hmso.gov.uk;
“sensitive personal data”
“User” A customer purchasing products from the site;
“we, us, our” Coles Distribution Limited, a company registered in England and Wales with the company registration number: 05788259 and whose registered office is at 3 Deepdale Lane, Sinfin, Derby DE24 3JY;
“you, your” An individual or company or person visiting the site or a User of the site.
2.2 We do not anticipate collecting or processing any of your sensitive personal data.
2.3 Our primary reason for collecting your personal data is to process your orders for products from our site and provide you with the most efficient service possible.
2.5 Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.
3. Our policy for processing your personal data. What personal data do we process and where do we get it from?
3.1 When you contact us via the “Contact” link on the site or email us we will collect personal data from you.
3.2 Personal information may also be obtained - automatically by your internet browser.
- by telephone recording by us.
3.3 When a User registers and/or places orders for products and subsequently submits payment for these products.
4. What do we do with your personal data?
4.1 We will process your personal data so that:
4.1.1 We can process your order for the purchase of products from the site subject to the terms and conditions of the site.
4.1.2 We can deal with the general queries you raise from time to time through the “Contact” link on the site.
4.1.3 We can process orders placed by Users.
4.1.4 We can process payment made by Users.
4.2 Other purposes for which we will process your personal data are:
4.2.1 The general administration of your records by us.
4.2.2 The general maintenance of our database and records by us.
4.2.3 For security purposes to protect your personal data held and/or processed by us.
4.2.4 For training our employees in respect of providing our service to you.
4.2.5 To maintain records of payments made by Users.
4.2.6 For our general marketing purposes where permission has been gained via the 'opt in' option.
4.3 When you enter the site, your computer will automatically be issued with a cookie. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flaws. If you wish to reject our cookie, you can configure your browser to do so (see 10 below), alternatively you can ask your internet browser to alert you when a cookie is being set up.
5. Who else gets to see your personal data?
5.1 Our data processors.
5.2 Authorities on demand or unlawful fraudulent transactions have occured.
5.3 Such couriers used by us from time to time for the purposes of delivering the goods.
5.4 Our suppliers for the purposes of delivery of ordered goods.
5.5 Such financial service providers used by us from time to time for the purpose of processing payment for orders and security checks.
5.6 Such marketing company (only if opted into mailings) used by us from time to time.
6. Your rights
6.1 You have the right to object to your personal data being used for ‘direct marketing’ and/or ‘host mailing’ purposes (see above).
6.3 You have the right under the DPA to request from us information as to what personal data we are processing about you. Such requests should be made Post only to Information Request, Coles Distribution Limited, 3 Deepdale Lane, Sinfin, Derby, DE24 3JY and should be accompanied by a £10.00 fee. We will provide you with the relevant information within 40 days of receipt of the said fee.
6.4 You have other rights under the DPA in relation to our processing of your personal data.
7. Maintenance of your personal data
7.1 We are committed to the security of your personal data. All of our employees with access to your personal data and/or are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.
7.2 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.
7.3 You can opt out at any time of any direct marketing by either clicking the opt out link on the marketing email, by login into your account and changing the marketing/Newsletter settings or request we change for you by using the contact page on this site.
9. Contact information
9.1 If you have any queries about our processing or use of your personal data you should write, in the first instance to our Compliance Officer.
9.2 If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner’s office information line on: (0044) 01625 545745 or visit their website at http:\\www.informationcommissioner.gov.uk.
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
You can learn more about Google Analytics or opt out if you wish.
Facebook, Twitter and other social networks
These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons.
To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.
Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is remarkably inoffensive we imagine this is not a concern for most users.
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.